awful experience… they gave us an already broken RV , they said it was normal… After 1 day it really became life threatening ( as they obliged us to drive to a garage)… their customer assistance was no where, we were left completely alone, had to find solutions for ourselves. They were looking for a solution asap, which was 6 days later!!! No help at all. Replacement RV was in bad shape ( interior) as well, but at least we were able to drive around.After this awful experience they only want to refund 2 days of rental and none of our expenses…. it’s a disgrace and I will never rent with this company again, although we did many years ago… service has tremendously gone down…in response to the answer of Cruise America… we have contacted the customer relations already, who forwarded us to claims… the proposed a totally inappropriate refund ( just 2 days of rental),” take-it-or leave “and don’t want to communicate further… The way we have been treated is totally unrespectful!!! Totally unbelievable!They have our file so they can always come up with an appropriate refund if they have any kind of respect for their customers…
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