⚠️ Deeply Disappointed – Beware of Cruise America’s Neglect and Poor Customer ServiceOur recent experience with Cruise America was nothing short of a disaster. I am writing this review not out of frustration alone, but as a warning to others considering renting from this company. If you’re expecting a safe, well-maintained RV and a company that stands behind its product—look elsewhere.We rented an RV from Cruise America's Warrenton, VA location and were immediately concerned by the poor condition of the vehicle. Structural damage, water stains, delamination, and signs of past leaks were apparent from the start. Despite alerting staff to these issues at pickup, we were brushed off. Still, we proceeded due to our tight schedule and the fact that we had already driven three hours to collect the unit.Unfortunately, the problems didn’t stop at cosmetics. We encountered a series of serious mechanical and safety failures throughout our trip, including:A dangerously malfunctioning shower knob that led to our autistic son being burned with hot water—an event that was traumatizing for our family.Multiple water leaks, including one that damaged a $1,500 laptop.Mold growth that forced us to vacate the RV for the safety of our children.A broken driver’s side mirror, non-functioning speedometer, a leaking toilet, and an unreliable refrigerator that cost us a fridge full of groceries.All issues were documented on video, and we reported them through the proper channels, both to their corporate office and the rental location. We even offered to provide all video evidence. Their response? A $100 gift certificate toward a future rental. Not a refund. Not a sincere apology. Just a voucher as if we would ever consider renting from them again.This response was insulting and completely failed to address the financial and emotional cost of their negligence. We were forced to borrow money to rent a cabin mid-trip due to the mold exposure—something that should never happen if a rental unit is properly maintained and inspected.To say Cruise America's customer service is lacking would be an understatement. Their unwillingness to accept responsibility for renting out a unit in such poor condition and their refusal to offer any meaningful compensation reflects a company more interested in profit than customer safety or satisfaction.We rented this RV specifically because of our sons' disabilities and the privacy camping provides our family. What should have been a joyful trip turned into a stressful, costly ordeal.I strongly urge anyone considering Cruise America to think twice. If anything goes wrong—and based on our experience, it likely will—do not expect support, accountability, or basic decency from this company.
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