Probably the worst experience with any company I’ve had. I was over charged for a vehicle that lasted 2 hours into a full RV trip. They were unable to replace the vehicle so the contractor was terminated. We managed through expensive last minute flights, hotels and car rentals. Two months of slow email replies they will not refund a one-way they added despite the vehicle barely leaving the depot. It cost about $15 per mile in this RV and that’s not adding up all the costs added on after. The customer relations team is incredibly under resourced, slow and is given no authority to do what’s right. Things often don’t go 100% your way on a road trip, if something does go slightly wrong you don’t want to be anywhere near a Cruise America vehicle.
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