There is a significant gap between the appealing commercials and the reality of the RV we rented for our vacation. We rented unit 310103 and encountered the following issues:The gas did not work properly, and we could only fill it halfway.The RV had a pervasive smell of urine throughout.The tire alarm was defective.The water supply was leaking. When we connected the external water supply at the campsite, water spilled all over the floor, rendering the toilet, sink, and shower unusable.There was a large ant nest living inside the walls.I called Cruise America multiple times on Monday and Tuesday, but their only response was to direct me to the dealer from whom I rented the RV. Upon contacting the dealer, I was told that I needed to speak with Cruise America, leaving me in a frustrating loop with no one willing to assist.As a result, we returned the camper earlier than planned.Cruise America, if you respond to this comment, please do not instruct me to write to the customer-relations again, as I reached out to you on Wednesday and have yet to receive a response.
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