The management at the Henderson Cruise America needs training and empathy.This is a letter just I wrote to the corporate office.Beware of the Henderson CruiseAmerica management. if you want to keep your family safe don't go to this buisness for your travel needs.First of all, I’m a return customer. My family and I had such a great time with your product before we decided to come back. We are a local family, and your Henderson location is right next to our house. On July 13th, I picked up the 30ft RV from your Henderson site. After a smooth pick-up, we headed on the freeway and noticed that both mirrors were shaking so badly I couldn’t use the side mirrors for changing lanes, so I pulled over on the side of the freeway. I used a little bit of duct tape to secure both side mirrors. As we started heading up the highway, I started to feel hot air hitting my right foot coming from the engine compartment.I used duct tape and a wet yellow towel to act as a filter to lower the temperature and used a spray bottle to stop my foot from feeling the hot air. Later on as I proceeded up the mountain I heard a grinding noise and the muffler was dragging on the ground during steep climbs so I pulled over and used my strength and a dog leash to tie up the muffler. My family and I were in the middle of nowhere and there were no services available for miles. Also our fuel gauge had been acting strange during the trip. The gauge was getting stuck in the middle. I’m a 25 yr helicopter pilot and I’m used to equipment failing with no help I didn’t want to worry my family nor break our plans with our scheduled vacation. We were high up in the Colorado with very little services. On July 23rd I returned the vehicle to your Henderson Location. I explained all of the mechanical issues to the Cruise American staff and that’s when the disrespect started. I received no apology, no accountability, and the manager on duty didn’t even come out to talk to me.I experienced multiple mechanical failures I was able to adapt to and still keep my family’s trip on schedule. These family trips only happen once a year.I have pictures and videos of all of the mechanical issues. I’m not looking for money, and I’m not looking to hurt my neighboring business. I just want some accountability. I want to understand why my family and I could be sent in an RV with such hazardous defectives.On July 23rd, when I returned the RV, I was offered$139.00 with no apology, and the manager didn’t even come out to talk to me. I admit I got mad and stormed out of the building. I just spent 9 days in an RV that I had to fix on the side of the road or freeway.
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