1. We lost our sewage hose on a rough paved road because the flap shook loose while driving. We had to go out of our way to have it replaced. After that, we taped the flap shut to prevent the loss of the new hose.2. We had at least three mice in our RV gnawing at our food, and we had to buy mouse traps to get rid of them, including handling the dead mice. We lost some of our apples and bagged nuts to mice and had to discard them due to the risk of contamination. Photos of the apple and dead mice are enclosed.3. The key to the locked outside storage areas broke off, and we had to organise a replacement with a locksmith. 4. The last and main issue was the complete breakdown of our refrigerator. We tried it by switching it off and on repeatedly. When that didn't work, I started calling the Cruise America Hotline. One of the employees arranged an appointment with RV Country in Klamath Falls to have the refrigerator checked out. The technician informed us, as well as someone in the call centre, that the cooling unit was broken. They did not have any replacement parts, neither the unit nor the complete refrigerator. We called the hotline again to have the fridge either repaired or replaced at Cruise America Portland, OR, however, it was not possible at all. We attempted to schedule a repair in Seattle, WA however, we were informed that new refrigerators would not arrive until later. This did not fit at all with our travel plans as we had to hand the RV back in San Francisco. A change of the RV unit was also not possible due to the high demand for RV units at the time.We did not buy any ice to put in our refrigerator. We did not want the fridge and possibly the heater installed below it, in case such a bag had holes flooded with water. A cooler with ice was also not an option for us. We struggled with the available space in our C21 unit already and did not know where to put a cooler. We had sliced meat in our fridge and had to throw away some of it.We specifically booked an RV with a refrigerator to solve any trouble with produce during our travels. For 10 days, we had to drastically reduce our selection of produce due to a lack of cooling options in remote National Parks. Grilling steaks was entirely out of the question.We are very disappointed with the lack of genuine assistance during our travels and the numerous issues we encountered with our RV. We were willing to adjust our travel plans to be at locations where the refrigerator could be repaired or replaced.Since returning the RV unit, Costumer Service is playing dead regarding any compensation, regardless of how many mails or calls where placed.Edit December 7th 2025: It's fine, that Cruise America reacted here and promised that somebody will look into it and get in contact. That was a month ago and nobody got in contact with us.
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