Recently, I purchased a Jaguar XF Sportbrake from this dealer. When I viewed it, there were a number of quality control issues, including inoperative air conditioning, cosmetic defects unacceptable for retail value (sorely curbed alloy wheels), and an overdue timing belt. I was assured that all of these issues could be remedied for me to collect the vehicle within seven days.I was then told, shortly before the agreed collection date, that there had been an issue obtaining the required parts for the timing belt replacement. Therefore, the collection was to be delayed for three days. I waited patiently, but the vehicle could not be sorted in time. Therefore, I waited a further week until the vehicle was ready.Two weeks after agreeing a price, the vehicle was ready. Upon collection, I did receive a friendly and efficient service. However, when I drove off the lot, it was readily apparent that the alignment had become out of spec since I test drove the vehicle two weeks prior. No explanation was offered how this had happened, but I was assured that the expense of having a four-wheel alignment would be reimbursed immediately upon supply of a receipted invoice.The next day, I took the vehicle to a local garage. When they inspected it, they reported that multiple wheels were out of spec; one wheel so much so that it would not register on their scale. While the toe of both front wheels could be adjusted, the mechanic would not adjust the rear. I was told this was too risky as the components involved had become so corroded that, in his view, the worst-case scenario is that the part would snap, and this would render the vehicle undriveable.Then, two days after collecting the vehicle, a very noisy rattle from the engine had developed. I consider that this may have been related to the recent replacement of the timing belt. When I referred the video to the dealer, I was immediately instructed not to drive it. I was told the vehicle would be collected on a trailer to be returned to Crystal for repairs.At this point, I lost confidence in the vehicle and I invoked my right to reject the car. I was offered other vehicles to replace it, but I didn't feel any of them were suitable for my needs, nor within my budget. The rejection was accepted, and Crystal made arrangements to collect it. Two days later, their agent arrived to collect the vehicle.Under section 20(10) of the Consumer Rights Act 2015, a trader must provide a refund without undue delay and in any event within 14 days of agreeing that the consumer is entitled to a refund.Despite multiple chasers, Crystal motors provided the refund two days late, according to the above legislation. Their explanation was always that the matter was "with accounts". Being without the price of the vehicle at £16,995 and £77.95 for over two weeks had a major impact on my finances, and Crystal didn't seem to empathise with my position.The fact that Crystal did not refund me without undue delay and over the statutory 14-day period caused me considerable stress. I had got to the point where I had engaged my own legal advice, as I was uncertain whether I would be refunded at all!The icing on the cake, the air-conditioning still didn't work (although this was the least of my concerns).
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Used cars for sale in Northampton, Northamptonshire: Crystal Motor Company: Competitive finance deals, part exchanges welcome, comprehensive extended warranties call now!
