I wanted to fly to from London to Guangzhou for the trade fair and follow up with a brief holiday to Sydney, Australia. On most journeys BA is my default. But BA had no flights to Guangzhou. I checked a number of airlines and eventually chose this airline because it is a BA Partner. Even then, I wasn't sure what to expect. I flew economy on the 4 legs of my trip in company of my wife. Lon- Guangzhou, Guangzhou -Sydney, Sydney - Guangzhou and Guangzhou - London. Had a week gap between 1st and 2nd leg, another week gap between 2nd and third; and three days gap before the third leg and the return leg to London.In making my assessment here, I have also taken into consideration the views expressed by my wife who was in the trips with me. The staff are extremely polite. I never saw frown or voice raised to anyone in any of my trips. They get on with their jobs with a great deal of respect for their customers and the importance of their jobs. They don't have ENGLISH LANGUAGE as mother tongue, I know. Their Language is CHINESE! I don't speak Chinese but I am flying a Chinese Airline on international route; and wouldn't expect not to be considerate in my communication. I would not suddenly expect them to be speaking with QUEEN's fluency. What I noticed is if a particular staff needs more clarity on an issue, there is someone within the crew to call, whose English goes a step higher. That I found acceptable and good practice.The Aircraft they are flying are some of the latest deliveries of Airbus 350 and Boeing 787! The cockpit communication to the customers come with clear English interpretation. The seats in Economy are reasonably more convenient that some of the other Airlines I have flown severally in different parts of the world. The food is good and the menu has similar options as you will have in the economy of most top legacy airlines. Ticket Price? They beat other competitors hands down. So was great value for money for my trips. And certainly, would recommend.
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