As a property manager responsible for hundreds of apartments, I rely heavily on vendors who can provide timely, reliable service — especially for something as essential as laundry equipment. Unfortunately, my experience with CSC ServiceWorks has been consistently disappointing.We have had multiple machines down for long periods of time, some of which were reported weeks to months ago, and they still remain out of service. This has caused ongoing frustration for residents and has created unnecessary work for our management team.Reaching CSC is unnecessarily difficult. Service requests often go unanswered until you call repeatedly and escalate the issue, and even then, the follow-through is unreliable. On the occasions when a technician does arrive, the machines are frequently not properly repaired, leading to repeated failures shortly afterward. The pattern is clear: slow response, inconsistent fixes, and a lack of accountability.As a property manager with years of experience coordinating vendors, I can confidently say that this has been one of the most challenging service providers to work with. The level of service we received does not meet the basic expectations of a multifamily community, let alone a professional partnership.I cannot recommend CSC ServiceWorks based on the service history we've experienced.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more