CSC ServiceWorks/Appliance Warehouse Leasing. To be honest their customer service is a bit of a nightmare. We have been with them for over 10 years and our dryer broke down so we called to set up an appointment to fix it. They couldn't come for 2 weeks. On the day of the service they didn't list an ETA so we contacted them to check in only to find out that they no longer service our area and can't repair the machine. So we schedule a pickup for the washer & dryer for the next Tuesday (the only day they pick up) and we go to Costco and buy a washer and dryer and store their machines in our garage. Tuesday comes, we stay home all day and they haven't shown or contacted us so we call and no one know when or if they are coming so we have to schedule to the next Tuesday. We clear our schedule again for the next week and even though we call multiple times during the day to confirm and try to see if a manager can let us know what is happening they once again don't show and don't contact us. I call the next day and to both work orders and to service and they don't know anything and can't call the department that picks up machines. Even talking to a manager accomplishes nothing, I finally get through to someone who seemed to care in Finance and they wrote the department responsible for pickups while we were on the phone and emphasized they needed to contact us. They didn't. I tried contacting the corporate legal office, but that number just forwards back to the first three choices. So I I'm left with few choices. We have scheduled a pickup for the coming Tuesday. After that our billing cycle renews and they will try to charge us for another month, though it has been a month since we first contacted them. What's left... contacting our Senators, contacting a lawyer? At this point I can truly say this is the worse customer service I have every experienced in over 50 years. Avoid them like the plague!
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more