When I attempted to add money to my account on the mobile app, my credit card was charged but no funds went on the account. Next I tried buying a laundry card at the kiosk. Same problem. My card was charged but no funds were added to the card. Without funds on the account I was unable to start the machines. I had already loaded the washers with laundry and added liquid detergent. I had to haul it all back to my apartment and wash my sheets in the bathtub. What an ordeal! I called the company and was put on hold for ages. Once I finally spoke with someone, they weren’t able to resolve the issue of not being able to add funds to my account. They only said they would refund my money. I’ll believe that when I see it! I guess I’ll be going to a laundromat or handwashing my clothes from now on. Sheesh! What a scam.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more