what an embarrassment of a “company.” the machines in my building have been broken on and off consistently for months. trying to call “customer service” is a joke considering they use an AI feature and it’s impossible to reach a human. if you do manage to get the number for “real” customer service, good luck! select the option as a customer and be prepared to be on hold for an hour just to speak with someone who doesn’t speak english. or, select the option as a property owner and get connected to a human in record time! shocking! it’s almost like they don’t care about their customers (spoiler alert: they don’t!) i’ve requested maintenance and refunds multiple times only to get no response. this is a disgusting and predatory company that refuses to do the absolute bare minimum. they also don’t take the time to read feedback and instead choose to use canned language that include their, once again useless, customer service email. i’ve requested service multiple times since 3/18 for a broken dryer and customer service stated they would be there to fix it by 3/25 “at the latest.” it is currently 4/10 and the machine is still broken. since they tend to not read reviews i’ll just add their pathetic response to the end of this review as a little test. csc, do NOT respond to this complaint with the following: “Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist you in improving your customer experience. Please email digitalsupport(at)cscsw.com and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you.”i look forward to seeing this exact same response to this review. i’ve truly enjoyed writing this as i continue to wait over 30 minutes to be connected to a representative; thank you for giving me the time to type this out! cheers!
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more