I deal with many vendors in my years as a trustee of many HOA, CSC Mac-Gray has to be the worst ever company I have eve faced and there is no equal. Signed new contract with CSC. Six months in and still no words about installation. Excuses. Excuses. Absolutely no communication as all. Blaming all on the manufacturers. Sorry but your competitors have the same brand new machines in stock and ready to go. Should have been wiser and sign with other companies instead.Updated: Still no word on installation six months in. We just contact our attorney to look into legal action. This is abborant.Updated2: 8 months in, and after a barrage of emails, we are promised for a date in December (I wouldn't hold my breathe). I can begin to express the regret we have signing up with them.Updated3: Machines finally came. We have to pay out of our own pocket for the plumber since the CSC plumber wasn't available. But even that is minor lost compared to the reconditioned machines we got: One washer is DOA, persistently on out of order error. And the other washers do not drain or spin properly and all the laundry came out very damp, almost dripping. This is day 2. For all the property managers and condo owners out there, never agree to any used or reconditioned machines from CSC's contract. They came broken or the drains were never cleaned (the first few washes the drain water came out with all kinds of disgusting gunk.)Update 4: One and a half month passed, none of the machines are registered with the customer service. You can't scan/call for service. You can't request a refund. The older dryer will keep spinning even time is up if you take out the laundry early. So dangerous for a gas appliance to run on its own unattended. The nightmare continues.Update 5: Another two weeks went by. Still no resolution. Email the manager: "oh, not my problem", local manager: "oh, I don't know what happened". And in fact it is his sole responsibility to register the machines. The level of bureaucracy and managerial failure is breathtaking.Update 6: Another two weeks, and another two weeks. All the machines are still not registered. No refund. No services. I don't know what else to say about this company. Don't be a fool like me, run as far away as you can from them.Update 7: 3 Months. 3 effing months. Our machines are still not registered. None of them exists in the eyes of the customer service when you scan it. All customer service do is passing the buck. Counting the days, the minutes, the seconds, we get out of the contract....
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