Zero should be the rating for this company. Two years after being assured my refund would be "escalated" it not only never arrived, but when I called again three weeks ago to request three more new refunds from machines that took money and gave no service, they had no record of the previous request. (that entailed 3 calls, and I have names and dates)So this time I have a claim number, date and name of the agent. Lo and behold! Today I checked their website with the number she gave me, and no record in the system either by claim number or phone number. This company steals from customers this way and they know it.One more thing: Note the canned and nearly identical "answer" from the company to other complaints below mine.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more