Appliance Warehouse is absolutely horrible. I used them when I was in college in Cincinnati in 2013 and they were great at the time. Now I live in Phoenix Arizona and I just needed them to move the washer to my new home across town which they request for you to do instead of moving it yourself. I received a call at 9am this morning saying the driver will be at my home to pick up the washer and dryer. My husband took off work to wait for the guy to pick it up. He never showed up. At 1:40pm I tried calling the drivers phone and his voicemail box was conveniently not set up and wouldn’t answer my text asking for an updated ETA. I then call appliance warehouse and they forwarded me to customer service twice and hung up on me mid sentence asking where the driver was (looking at you Bianca). I wasn’t yelling at them or being rude. Just an ETA. So I finally get a kind person on the line after waiting 40min and they stated that the ETa is on the website. I said the ETA is 12pm but it’s now 3pm. The guy said, “oh it doesn’t show an ETA anymore”. I said well not surprised because I’m sure the driver cleared the ETA and isn’t coming to pick it up. The employee told me to wait til end of day. I told him that I have to have these units out today bc the moving truck is coming tomorrow on a Saturday. These workers don’t work on the weekends. He said he’d send an email. So then 5pm rolls around and no luck. My husband calls and the person on the line says that they’ll come on Monday to pick it up. So now we have to hire a company to pick it up because our move out date is tomorrow. Once we move it to our new home I am ending my service with this company. Lost a customer for sure. They won’t care because it’s a typical corporation that clearly doesn’t care about their customers but here’s a review to warn others how terrible this company is and to buy your own washer/dryer or rent from a reputable company.
Claim your business profile now and gain access to all features and respond to customer reviews.
With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more