I will be cancelling all services and machines for this property I manage in Chicago, IL. I have been waiting 3 months for someone to register my card kiosk so that I can make service requests. I've needed cards loaded into the machine and have made multiple requests. I have put in multiple services requests for multiple reasons, and when I call to check the status of the service requests, I am told parts are needed and I have to wait for the order of parts(weeks). How would the technician know which parts are needed if they never arrived? This laundry room requires key access that the technician does not have and there were NO calls made for entry. When I call to inquire, a new service request is created which does not help. Worst customer service ever.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more