DONT NOT TRUST: Brian BurkeMgr Branch Operations100 Amor Ave, Carlstadt, NJ 07072DO NOT USE THIS COMPANYHe is dishonest and unprofessional. I am the manager at a building in Brooklyn filled with seniors. The company agreed to replace 4 machines which were 14 years old with 4 new machines keeping the same price to wash. Before the delivery they called me and said they can only replace one and keep the same price which I agreed. Only to have them double the price without changing any machine. A month later they changed one machine with an old top-load washer which is not functional for seniors. I called to complain and when I spoke with Brain Burke over the phone, he agreed to replace all 4 machines with new machines if I agreed to the price increase, which I did. He also agrees to issue 19 cards with a $5 credit. What he did was deliver 4 old rusty machines one is still not working properly. HE PULLED A BAIT AND SWITCH! He is refusing to resolve the issue, he is refusing to take my calls, and he is refusing to fix the broken machine. He is refusing to keep his word, he is lying about what we agree on. He refuses to give me his supervisor's email or number. DON'T USE THIS COMPANY, the people they hire are dishonest. I will report him to New York state!
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more