I have intentionally waited almost a week to write this review so I could make sure my emotions were not involved and just state the facts. If I could give this app zero stars, I would, but we all know that's not how the rating system works. I have had to use the CSC laundry app 5 times at 5 different campgrounds and each time it was a pain in the backside. Two of the times using the app I've had to report to CSC Service Works because a machine wasn't working. Both times ended in my blood boiling over ineptness and a head ache, like a real physical head ache. This last time the machine took my money, I followed the directions and pressed start and it then gave me an error and wouldn't start. I downloaded the service works app like the instructions said in order to report a problem with the machine, but when I scanned the "license plate" on the machine it told me the machine didn't exist. So, I called the company to report the issue. Of course you are placed on hold immediately and every 30 seconds a recording would come on saying "your time is important to us, we will be with you shortly". Apprently that is a lie because 30 minutes of my time later someone finally came on the line. When I said I was reporting a machine that wasn't working they asked for the "license plate" of the machine. I read it off the machine to her and she said, "that machine doesn't exist." I said, "it does, I'm looking at it, and it took my money." She asked to put me on hold again so I could be transferred to someone who could refund my money. 15 minutes later I had to start all over with the conversation. I literally roll my eyes and start looking for a laundry mat when I see these CSC operated machines. This is the WORST service ever. I encourage all campgrounds, apartments, and other places who use this service to please rethink and use something else.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more