I am appalled by the numerous negative experiences people have had with this company, many of which mirror my own. It seems that the company is not interested in improving its services. I encountered an issue with two CSC cards that I had loaded. One stopped working between washing and drying two loads of laundry. Fortunately, I had a second card that I was able to load with another $50 in order to complete the drying. However, after three weeks, the second card also stopped working, even though both cards had a balance when loaded. I was instructed by a polite representative to mail the first card in for a refund, but I never received the refund, as the company claimed they did not receive the card. As a result, I did not trust them enough to send in the second defective card. I provided documentation they requested, including screenshots of my credit card statement and email correspondences with the card services department, but the company claimed they did not receive one of the credit card payments and told me that I had to take it up with my bank. My bank is now investigating these transactions and the fact that the cards were stopped by CSC. I believe the company needs to provide a way for both the company and the customer to view the activity on the cards as it is very frustrating for them to ask me about my balance. This lack of transparency is indicative of poor business practices.
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