Have had the absolute worst experience with this company. We tried to start the machine 4 times only to have a message pop up that it was unable to be started or process our payment. On the fifth try it finally worked, however whilst the machine wouldn’t begin they had no trouble taking the money from my account despite the message appearing saying payment was unable to be processed. I then emailed the company in October to explain the situation, sent them proof of payment being taken 4 additional times. Have received emails back and forth requesting that different actions needed to be taken by me, did each of them immediately. Then stopped hearing from them altogether. Finally heard from them again in early December after sending an email to take it further and now here we are on the 19th of December still yet to receive a refund and instead just receive an email to request the refund on the app even though I have said countless times that this will not work. Hence, me emailing in the first place. Absolutely appalling service and company. Cannot believe that still after 3 months no resolution has been reached and barely get an email response from them to fix the problem. I will be taking this further. All I can recommend is DO NOT use this company, save yourself the trouble. I have them the benefit of the doubt and have been nothing but disappointed.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more