Machines not starting but being charged for a load has happened to me before, and when I complained for a month and finally they refunded me for it. BUT, the entire system is a scam. You need to add money in the app "wallet" to be able to use it, and they have recently started enforcing a minimum 5$ transfer from credit card, and a penalty fee for any amount less than 10$. When I was about to move out of student housing, I still had money in my wallet and there was no way to take it back. If I wanted to do a major load of laundry just to use that balance, I'd still have to transfer another 5$ to cover the last 0.75 amount. There's no way to get your money back, why can't they just let people pay from their card every time?!
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
