bought a home in July of 2021 and inherited a laundry service contract with CSC Serviceworks. I soon found that the machines were not working properly and quickly contacted the company. I navigated the process to put in a service request with some patience and anticipation to get the washer and dry back to working order. The service included an app that would have been very convenient if it worked along with the machines. Unfortunately, it did not and I included that in my very first service request along with clothes in the washing machine coming out soaked in extra water and not wrung out properly. The dryer seemed to work but required at least 6 quarters to dry a small amount of clothes. The workman came after sometime and said it was fixed but my tenants and I would many times have to hang clothes out to dry after going through the washing cycle. One because the clothes came out dripping wet and two because the dry was not working properly. This became a regular issue and my tenants and i made multitudes of repair requests. Service men would come after sometime and say it was fixed but it became so unreliable my tenants started taking laundry out and complaining to me the landlord for the inconvenience. It was so bad I requested to discontinue the service and even paid a hefty penalty of withdraw. When CSC received my withdraw request they emailed that someone would contact me to pick up the machines. That was in early March. It is now early July. A scheduled pick up was made and i waited the entire day for the pick up with no calls to the otherwise. My entire experience wit CSC Serviceworks has been unprofessional and lacking concern for basic customer care. To this date more than 3 month after requesting the machines be picked up they are still in my home. I want to warn anyone doing business with Serviceworks to beware and do not enter a service contract with them. They have been very unresponsive and unconcerned for the entire 4 year period I experienced working with them.
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