I'm only giving 1 star because I can't give NO stars. We've had an ongoing contract with this company since 1998 and up till last year had a good experience with service calls and response to our request to NOT raise the cost. Last year they refused to lower the cost after raising it without any notice (have always received notice previously). On April 28, 2025 I reported a broken machine (had standing water). I received acknowledgment that a technician would be here within 2-3 days. Today is June 1 and no one has come to repair or replace the machine. The standing water and silt are damaging the machine's interior. I've called 3 times to report the nonresponse. I was even issued an escalation confirmation, which was then rescinded a few days later because "a technician is aware of the problem." On May 28 I discovered they no longer had record of my claim/ticket/request for service, so I put in another request (which was acknowledged with the usual email).
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more