We have a broken washing machine in our building- it takes money but does not register/begin the cycle. This happened several times before I realized balance was dropping. I requested a refund through the app a month ago, followed up with a request, but received no response. Followed up with an email with no response. Chatted twice with the online bot, which could not recognize my street address, and requested a human to contact me. Again, no response. It appears there is no human oversight when problems occur.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more