After two years of playing here and reaching emerald tier level 880, I contribute thousands monthly to support the staff. I've only seen profitable months a couple of times, barely hitting 10%. I enjoy the entertainment, despite being muted for 1.5 years and banned from contacting support due to my frustrations. The site layout is user-friendly, though there are occasional bugs preventing reward claims. The RTP seems inconsistent, and my experiences with wins and losses feel oddly synchronized. Recently, I had a good streak but have returned to consistent losses. As a level 880 VIP, not having access to a VIP manager for lossback bonuses is disappointing. My attempts to express concerns about my losses were met with resistance. It often feels like the support team views us merely as numbers. I would appreciate better access to VIP services, as the advertised support seems misleading.
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