I've been playing here for two years and am currently at emerald tier level 880. I contribute thousands monthly to support the staff but have only experienced profitable months once or twice, barely hitting 10%. Despite being muted for about a year and a half and banned from contacting support, I still play almost daily and find the site layout easy to navigate. However, there are times when I can’t claim rewards. The RTP seems off; when luck is bad, it feels like it's bad across the board. I’ve had streaks of losses, then sudden wins, which feels strange. Recently, I enjoyed a good streak but have reverted to consistent losses. As a level 880 VIP, I lack access to a VIP manager for lossback bonuses, which is frustrating. When I raised concerns about significant losses, I faced resistance. It feels like the support team doesn’t value players like me. The promise of being there for VIPs seems misleading, especially with long wait times for responses. Other sites I've used had 24/7 VIP manager access. It often feels like the staff view us as just numbers. I'd appreciate better access to VIP services, as the advertised support doesn't seem genuine.
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