I’ve been part of this platform’s community for a long time, which makes this even worse to write.
Over the past months, I’ve already noticed questionable changes - especially regarding RTP and overall fairness. Things clearly aren’t what they used to be.
Now to the main issue:
I made a USDC deposit and due to a network mismatch (ERC20 instead of Polygon), the funds were sent to the exact deposit address provided by the platform. The transaction is fully confirmed on the blockchain and the funds reached their wallet.
Support openly admitted that recovery is possible, but only if I send an additional $50 as a “recovery fee”.
Let that sink in: they already have the funds, but refuse to return them unless you send more money.
There is no option to deduct this fee from the balance they already hold. Instead, they force you to take another risk and send even more crypto, with zero real guarantees.
Support responses were repetitive, dismissive, and clearly scripted. No real technical explanation was provided, just constant pressure to deposit more.
Call it “policy” if you want, but from a user perspective, this feels extremely close to a scam mechanism: funds go in easily, but getting them back suddenly requires extra payments.
If you make even a small mistake with crypto, don’t expect real support, expect to be asked for more money.
Very disappointing experience. Be extremely careful.
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