After being a loyal customer for nearly two years, this experience has been deeply disappointing. My account was restricted and all reward features were taken away without any explanation. I reached out to support multiple times, but everyone just pointed fingers at each other. The lack of accountability and transparency is concerning. After all this time, I had to push hard just to get what was rightfully mine. It feels like players are expected to accept losses without proper reasoning. The explanation for my rewards being removed was vague and not communicated clearly. They even ignored my gameplay history when making decisions. It's frustrating to see such a lack of responsibility.
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