I strongly recommend steering clear of this seller. I bought a custom-modified laptop from them in March 2025, and it became completely unusable within six months. Despite numerous follow-ups and two separate return requests, the company refused to honor the warranty on the motherboard, claiming it was 'used' or 'B-stock,' and insisted that only their installed parts were covered. I was quoted $1,544 for a new OEM motherboard with just a 60-day warranty, or about $700 for a third-party part with only a 30-day warranty. The customer service manager consistently provided misleading information regarding warranty coverage, and I have emails that confirm their dishonesty, leaving me with a defective product and no viable options. This experience has been frustrating, deceptive, and unacceptable. I advise against using this seller—consider any other competitor.
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CUKUSA is an online computer reseller specializing in upgrades and customization of laptops and desktops from ASUS, Lenovo, HP, MSI and more.
