Where do I even begin? I’ve had an issue with an order which has taken over six weeks to resolve and required an unreasonable amount of time and effort on my part. It has been one of the most frustrating customer service experiences I’ve ever had.In late December, I ordered a chair on eBay described as being in “good refurbished condition.” It arrived with visible marks and was full of thick hair stuck in the castors - clearly not as advertised. I asked for a return and was told a replacement would be arranged.After waiting two weeks for a replacement after the chair was collected, a box finally arrived. It was the exact SAME chair, in the same box, with the same hair still in the castors. A week later, another replacement finally arrives. It took three further weeks and repeated chasing to finally get the original chair collected. I constantly had to chase updates and was repeatedly told deliveries or collections were arranged, only for nothing to happen. Over six weeks, I dealt with multiple representatives (two of whom left the company during this time) and even the company owner, and still the issue dragged on. I can't even count how many messages it has taken to get to this point.I’ve been told twice that I should be expecting compensation for this total mess, but unsurprisingly, I’m now being ghosted again and no compensation has materialised.
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Curated – Premium Remanufactured Furniture, Expertly Selected.
At Curated, we believe exceptional workspaces shouldn’t come with an exceptional price tag. That’s why we specialise in sourcing premium, designer office chairs and furniture from leading global brands — and giving them a second life through expert refurbishment and quality control.
Every piece we offer is carefully selected, professionally restored, and independently inspected to meet the highest standards of comfort, durability, and style. We’ve built our reputation on honesty, transparency, and a relentless commitment to quality.
Whether you’re furnishing a home office or upgrading an entire workspace, Curated is your trusted partner for premium furniture at a smarter price — sustainably, stylishly, and with service you can rely on.See more
