First of all, we are a traditional trading company, and all our financial transactions are legal and compliant, with complete import and export documentation.However, for payments remitted from Japan to our company—whether in Japanese Yen or Chinese Yuan—it consistently takes over a week to receive the funds. This is not a one-off case; the delays occur every single time.After sending an inquiry email, the only response we received was to "wait." Two days later, we followed up with another email, but received no reply at all.Messages sent via WeChat have also gone unanswered. It has now been a full week, and I don’t know if other users are experiencing the same issue. I sincerely hope this is not an isolated case.If this continues, we will have no choice but to turn to a traditional bank. At this point, the current arrangement no longer makes sense.
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Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.
