Where to begin? The item’s quality is subpar. Forget about their “satisfaction guarantee or your money back.” That’s a lie. I sent 2 email requests for a refund before finally hearing back. Once they did, the response was the the below. Please read and ask yourself which you would take - the measly $10 compensation or put yourself more in the hole by shipping this back to China in hopes of getting anything back but knowing you’re now assuming international shipping expenses. Horrible, horrible company. I personally requested the $10 back. We’ll see if they actually honor it. Dear customer, we are sorry that our product did not meet your expectations, but we did pay the product cost and shipping cost, and you have received the product, so we cannot give you a full refund. After negotiation, Option 1: We are willing to pay you $10 in compensation. Option 2: If you really want a full refund, you need to send the product back to us and the postage will be borne by you. This is a loss for me and I sincerely hope you will accept my offer, please choose one of the options and let me know. Please accept my apology. Please tell me your choice. Address: Haobao Xing Zhihui City, No. 650 Daozhoushi Road, Hangcheng Street, Baoan District, Shenzhen City City: ShenzhenProvince: Guangdong ProvincePostal code: 518000 Tel: 131156460709
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