My dr. called in prescription - over 24 hours later I went to pick up. No record of dr.'s call, no prescription, nothing. I had paperwork from dr. with me confirming their store, location, date and prescription call in time - nothing. So after waiting in pick up line for 24 minutes, I was told to wait in drop off line because 1) there was no record, 2) there was record of call, but problem with medication, 3) they were out of medication - take your pick. the story kept changing.
So I waited in the drop off line = another 7 minutes = showed paperwork again and after looking at insurance card three times, clicking around on computer for over 5 minutes, it turns out that (wait for it) - oh yeah, you can pick that up on aisle 13. topical over the counter cream.
Seriously??? John ('drop off guy') was surly and rude. Like it was MY fault.
After going to them for over 20 years, and seeing customer service, at the pharmacy area especially, I am saying, "Never again.". Finally time to switch.
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