I used their service to recover my lost funds about six months ago. Guess where I stand now? $0 recovered; all the letters they prepared were rejected by the exchanges, and their responses have been non-existent. I'm still waiting for an updated tracing report to take further action on my own, and I haven't heard anything from them in three weeks. This has been a complete waste of money, and they will not recover your lost funds—don't be naive.
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