I lost a very large amount through sophisticated crypto scam. When I reported the scam to Scamwatch (National Anti-scam centre in Australia) Cyber claims approached me providing recovery consulting services. Darren is pleasant, friendly and convincing in his manner. He did some preliminary work on the case; I read the reviews on Cyber Claims and asked specifically what the anticipated success rate would be; a categoric '90%'chance of winning against the bank involved. This certainly impacted on my decision to sign the service agreement. An initial nonrefundable retainer fee of Aus $16800 (+ planned 6% on any recovered funds) was charged. initially, the service was good with an allocated case manager (CM) in writing letters to the bank, however, the service quality declined amidst the subsequent denial of the bank to take any responsibility; Darran and the CM kept my hopes up with their reassurances as I was losing faith in their service as the process continued. The actual return I got was 0%!! (after appealing to the regulation authority, AFCA) I will not recommend Cyber Crime as they were not truthful in providing a realistic and transparent expectation of success rate; when they have already got the facts of the case and as professionals in the work of helping the traumatized scam victims they need to be mindful of the sensitivity of the victims emotional state...or is it a case of primarily caring about their business interests? Every case is different, therefore even more important to give a % range of success rate .
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