My experience with CYCLE has been extremely disappointing.After my bike was stolen (police report provided the same day), I was left without any replacement for almost three weeks, despite my subscription fee being charged in full. During this period, I was unable to work and suffered financial losses.Communication was inconsistent and confusing — different support agents provided contradictory information, and important decisions (including a €1,000 charge) were applied without prior notice.I eventually lost trust in the company and had to cancel my subscription. While the cancellation was confirmed, the overall handling of the situation showed a serious lack of reliability, transparency, and consideration for customers who depend on the service for their livelihood.If you rely on a bike for work, be very careful before choosing this service.
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