I contacted support to formally request a partial refund / compensation for my first month’s rental, due to multiple serious issues:Two defective bikes were issued to me when I first came to collect. This wasted several hours of my day and prevented me from studying or working that morning. The third RadRunner provided only had 3 battery bars, and even those performed very poorly. I arrived 10:10 for my 10:15 pickup and after returning with 2nd faulty bike it was past 13:00 by the time I left witht the 3rd, also faulty bike.Despite riding economically (mostly Assist Level 1, no cargo, no heavy throttle), the battery dropped to flashing within 1.5–2 hours, well before completing a shift. That strongly indicates a degraded battery, not a healthy partial charge.This poor performance cost me earnings during my shift and creates battery anxiety that makes longer shifts unworkable.I specifically rented this e-bike to support 6–8 hour shifts some days. If a full charge won’t reliably handle that (or at least 4–5 hours), then the product does not meet the needs of working riders — especially for €99/month.I asked for:A replacement battery with verified full capacity.And financial compensation for the lost working hours, disruption, and underperformance so far.their initial support response simply suggested i go back to pickup and organise a srvice wiht a partner workshop, therefore, not assisitng me at all and just take more of my time and creating further inconvenience for me.Anyone else who has simialr expeirences or lookign for others with similar experience to take action, please get in touch. I do not yet know how to contact actual management.
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