⭐ 1 star📍 Cycle.eco – deeply flawed product and zero accountability> i’m a professional courier. i’ve logged 57+ hours in june 2025 (so far) alone using their e-bike in graz.and in that time, cycle.eco has cost me hundreds of euros in lost income.the bike pretends to reach 25 km/h on screenin reality, it maxes out at ~20 km/h (radar verified)you cannot manually over-pedal due to firmware resistancethis speed limit causes €4.80/hour lostmultiply that across shifts, and it adds up fast.now imagine getting charged €99/month for the privilege of losing money.i’ve tried to resolve this:submitted support tickets (ignored or auto-closed)emailed them with breakdowns, screenshots, even GPS proof (no reply)visited the graz repair point — was met with mockery, unprofessionalism, and refusal to helpthen — they tried to charge me again.for a broken bike. after weeks of silence.this is not bad luck. this is system failure.cycle.eco:does not investigate complaintsignores platform bugsmisrepresents product capabilitiescharges riders while delivering none of the promised supporti’ve now blocked all payments. i’m preparing legal documentation and reaching out to other riders affected by the same tactics.if you’re considering renting from them — don’t.and if you already are — document everything. you may need it.
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