cycle.eco

refund received after massive service failure — not recommended for professional use

the bike is simply not fit for full-time delivery work.actual riding speed is consistently 5 km/h lower than what the screen displays — which directly affects income when doing gig deliveries under time pressure. nobody was able (or willing) to properly diagnose or fix the issue despite repeated requests.things got worse after a mechanical failure mid-shift when my saddle broke. after being bounced back and forth between the foodora office and the cycle.eco workshop, i arrived at the workshop (with a booked appointment) only to find it randomly closed with no prior notice. i had to improvise, fix the saddle myself just to finish my shift, and booked another repair attempt for the next day.when i finally made it back to the workshop, the mechanic’s behavior was completely unprofessional and openly hostile. he shouted at me for adapting the saddle to continue my shift, mocked my intelligence, told me i should "own a second bike," screamed at random people outside the shop, and repeatedly announced that he only had "3 weeks left" at the job — as if that excused the behavior.after documenting all technical issues, submitting multiple written complaints and presenting full evidence of financial losses, i finally escalated the case to management. only then did the company agree to refund multiple months and cancel unpaid charges.this was not proactive customer service — this was pure pressure management on their side.bottom line:not recommended for professional usehighly unreliable if your income depends on daily performancezero respect for riders under real-life working conditionscompensation only happens if you escalate formally and bring full documentation

Date of experience: May 09, 2025