Review Time
I just went for the Cymatics discovery tour in London. I put my name up to perform at around 6:30pm (event started at 6). My name was 118th on the list. The whole night I was just checking when my turn would come, they kept sending me from one stage to another, the whole event was so unorganised that even the staff didn’t know what number was performing. At around 10:45, which is 4 hours after I signed up, I waited 4 hours, and when I ask the staff they tell me I won’t be able to perform. I have been to many open mics and networking events and this was easily the worst experience. DON’T ATTEND Cymatics EVENTS!
I just went for the Cymatics discovery tour in London. I put my name up to perform at around 6:30pm (event started at 6). My name was 118th on the list. The whole night I was just checking when my turn would come, they kept sending me from one stage to another, the whole event was so unorganised that even the staff didn’t know what number was performing. At around 10:45, which is 4 hours after I signed up, I waited 4 hours, and when I ask the staff they tell me I won’t be able to perform. I have been to many open mics and networking events and this was easily the worst experience. DON’T ATTEND Cymatics EVENTS!
I’ve been buying sample packs from Cymatics.fm for several years, so this review comes from real experience and long-term use.Cymatics definitely understands marketing. Their presentation, hype, and launches are extremely well done (at least in some cases). The sounds themselves are usually high-quality, when you buy a library, you can expect a few great samples, plus the extra value of MIDIs and stems that give producers more flexibility. The pricing feels fair based on the way they market these packs as exclusive and placement-ready, especially since the license lets you keep 100% of the earnings without having to credit them, even for major artists.But here’s why I’m giving only 2 stars, despite the sound quality:The “limited licenses” marketing isn’t honest.Cymatics constantly promotes packs with statements like “only 600 copies never again.” In reality, those sounds keep re appearing in future packs, sometimes slightly altered or with minimal FX added. Buyers who supported older releases frequently find the same material resurfacing. That destroys the whole concept of exclusivity and misleads customers.Missing or broken stems.I’ve received sample packs where certain stem files were empty or missing entirely. My most recent example: I was among the first 500 buyers and received the “gold USB” with bonus samples. One of the bonus samples I liked most was missing a stem inside the folder. When I contacted support, they simply told me “the samples come as they are” and gave me €15 store credit. No attempt to correct the mistake. That’s not acceptable when stems are part of what we pay for.Questionable launches and sudden removals.At one point, Cymatics advertised a very expensive “secret tricks” course on their website. The page looked unfinished, poorly structured, and overpriced for what it offered especially when YouTube covers most of that knowledge for free. Shortly after, the whole thing disappeared. Moves like that feel unprofessional and unreliable.Website quality issues.It’s common to see spelling mistakes, placeholder text, and pages that look like nobody reviewed them before publishing. Again unprofessional.Packs sold again after expensive “exclusive” purchases.I paid almost €300 for a pack that was marketed as extremely limited. Now that same pack is included inside a big bundle on their website. When customers pay high prices for rarity, and the company later re sells the same material, it destroys the value of the license and the trust in the brand.Growing negative sentiment in the producer community.More and more producers are complaining publicly about poor customer treatment, especially because of the misleading promises, lack of transparency, and marketing claims they don’t stick to. Their producer camps also gained negative feedback people paid and never got a real chance to present their music.Even a former co founder publicly stated that in house producers were treated poorly and that Cymatics repeatedly recycles old sample content.The whole move with taking over Producergrind didn’t help at all. If anything, it hurt the Cymatics brand because it feels like they stopped focusing on their own platform and started spreading themselves too thin.Instead of elevating either brand, it feels like samples and material are simply being pushed back and forth. The whole “limited license” model makes even less sense now.Cymatics used to be a strong, exciting brand. They still could recover if they returned to their original principles quality, honesty, and respect for their customers. But right now, it feels like the only priority is fast money, constant recycling, and endless upsells, and the new “mega bundle” releases full of supposedly discontinued packs honestly feel like a last cash-grab from material people already paid high prices for because of the promised limited licenses. It almost gives the impression they want to squeeze whatever they can before things fall apart.After years of loyalty, I now avoid their releases. The hype is gone, the exclusivity became meaningless, customer service doesn’t solve real issues, and the company keeps undermining the value of the products people already paid for.A disappointing decline from a company that once looked like a leader in this space.
I love all of the plug-ins I have gotten but just about a week or two ago I bought a few more plug-ins with store credit, the problem is that I still have the store credit + 50 extra and they have taken 150$ from my real bank account and they are not answering any emails, be careful I don’t think the sound swag is worth literally being robbed
Great products but terrible after-sales service. I have been waiting for 2 months for the supposed "Gold USB" but after several non-responses to my query and failure to produce some form of shipping information I have to conclude that the stick was never sent or actually does not exist. They should allow us to download it at least. Waste of expensive shipping fees. They use very aggressive marketing tactics to create a false sense of urgency and exclusivity, but the 'once in a lifetime' products seem to still be available after the fact. Don't get caught up in the hype. Very disappointed Cymatics! You can do so much better.
So,I'll make this as short as I can...I'm not going to disclose exactly who I am because it's not worth the hassle...Steven in particular is known to be very rude and arrogant however I have not met him personally...they spam you with emails DAILY with their "secret sauce" that "top producers use" (typically they don't use anything Steven has I've met maybe one...so not sure where he's getting that from the samples are meh for the most part(there are some good ones) and the world famous USBS tend to be okay at best nothing special and it's nothing you're going to be world famous from using unless you are a a refined artist...just be cautious that they are absoloutley selling you a dream that really isn't reality...having unique sounds doesn't mean anything if you aren't able to use those sounds properly it's not necessarily a scam but you're being sold a pipe dream best to use splice or something along those lines IMHO
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