I bought my Cynosure Laser back in 2022. I bought the Revlite SI for Tattoo removal. At the start, I felt I could always get somebody on the phone for whatever I needed. (This is before I made payment.) after that brief and fleeting honeymoon period there was almost no one to be seen!
Need to book a service for the Laser? Good luck getting anyone on the phone, everything is done via email and at a very slow pace. In the last 12 months, I must’ve called the office a dozen times and nobody has ever answered the phone, you’re lucky to even get a callback!
My Laser was delivered with a bent base, meaning that it does wobble ever so slightly. This is something they sent multiple engineers out for but could never fix the problem until one finally told me that because these lasers are not their main focus anymore replacing the part would be almost impossible. It’s incredibly disappointing when you’ve just spent £70,000 with a company and they just abandon you with no real explanation until you’re about six months in.
The only real reason this company even gets two stars is because the engineers have always been great and prompt and the equipment itself is fantastic. But I would not recommend that anyone buy from this company until they have sorted out their issues with short staffing customer service and care.
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