I recently had a disappointing experience with Cyrus Rugs.
I purchased a rug in-store for approximately $3,000 and later returned it to exchange for a different rug valued at $1,200. While the exchange itself was processed, the remaining balance of around $1,800 was issued as store credit only.
I requested a refund of the difference, given the significant amount and the fact that the original item had been returned and replaced with a lower-value purchase. Unfortunately, this was declined, and I was advised that store policy does not allow refunds for in-store purchases.
While I understand policies exist, I feel there should be some flexibility or goodwill consideration in situations involving large amounts. Holding such a substantial balance as store credit is not practical for me as a customer.
They have NOT responded to my emails so obviously DO NOT CARE that I am out of pocket my so much money.
I would recommend that anyone purchasing a rug to go elsewhere, where refunds are given and customers are valued. $1,800 is a lot of money not to get back.
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Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988.
Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs.
With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large.
Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community.
Stay tuned, we have more stores opening soon.
https://www.cyrusrugs.com.au
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