Just a short while later, **DaCast** promptly charged us for another full additional year once again. We made every effort to configure the platform using all of our knowledge and experience, but it still failed to deliver what we required. As a result, we set up our own server for encoding and switched to a different provider for passthrough.Not long after making the switch, DaCast charged us for yet another full annual term. I contacted them to explain that we had never been clearly informed about any automatic renewal—especially since we were no longer using the service—but DaCast refused to issue a refund, stating that all subscriptions renew by default.Overall, our experience with DaCast has been extremely disappointing, both technically and from a customer service perspective. We strongly caution others to carefully review subscription terms and closely monitor billing.
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Dacast is the first online video platform with a complete SaaS (Streaming as a Service) approach. It offers a suite of features through cloud computing that include high definition live broadcasting, on-demand video, and paywall integration. Paywall integration is handled by a unique payment system inside the player and generates viewer login details. The platform is white-label, allowing companies to build their streaming needs on top of DaCast and embed on their site with no ads.
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