From the point of sale the vehicle GLC 220 4matic has not been of satisfactory quality, nor has it matched what was agreed upon. The driver's seat was supposed to be repaired before collection; instead, it was only glued and split again after a few days. Furthermore, we discovered a split lower arm ball joint (even though they claimed to perform a 56-point car check and provided a fresh MOT), which is a serious mechanical fault. The vehicle was returned on 10/11/2025 for these issues to be properly rectified.When the vehicle was collected on 18/11/2025, the driver's seat remained unfixed. I was also told that a mobile technician would contact me on 19/11/2025, yet no one called. After reporting additional faults—including noise from the brake pedal and an air-leak noise from the brake cylinder—I was repeatedly told that someone would call me back. No call was ever received. When we attempted to resolve these matters again on 20/11/2025, our concerns were dismissed, and the phone call was abruptly ended.I sent an email stating that I wanted to return the car and receive a full refund, but nobody has replied, and I had to open a case with the ombudsman. It is still ongoing; let's see where this leads. An update will follow. We chose Dace because they had 4.8-star reviews, but unfortunately, that was not our experience.
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