My Experience with Dahabshiil (Warning to Others)I would like to share my experience with Dahabshiil, which I used to send money to my family and friends in Somaliland. I have used money transfer services before and never faced any serious issues. Unfortunately, my experience with the Dahabshiil mobile application was a nightmare.On December 23, 2025, I sent money through the Dahabshiil app to my cousin in Hargeisa. The amount was deducted from my bank account, but the money never reached the recipient.I tried to resolve the issue by: • Chatting with their customer support • Visiting several Dahabshiil branches in HargeisaHowever, no one helped me properly. I was repeatedly told to “wait” while they contacted a third party to decide what to do. I waited more than three weeks, but nothing was resolved and no clear communication was provided.Eventually, I had no choice but to contact my bank and request a cancellation and reversal of the transaction.This experience was extremely frustrating and disappointing. Dahabshiil showed very poor customer service, lack of responsibility, and no urgency in resolving a serious issue involving customers’ money.I hope others will be cautious before trusting this service again.
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