This is the second time that I send the money, but to the receiver is not given the amount I have sent. In fact, today 09/01/2026,I made a money transfer and my receiver was to get 1 million in local currency as conveined when I initiated the transfer and paid everything. I was surprised to hear that they are giving him 998k and that some additional coins were refused to him under pretence of not having coins at the outlet. The very disappointing issue is the fact that, at LA BONNE ADRESSE/KIGALI DAHABSHILL MAIN BRACH, the cashier ( whom I have the name but don't want to publish it here) made the money beneficiary sign a receipt on which is written that they give him a full million whereas they are giving him another amount .Truly speaking, this is a very poor service that I never neither experienced nor expected in dahabshill since I started working with it.Imagine if everyday about 4 persons undergo the same robbery, how much money will be stolen from customers in a whole month?Please Dahabshill, review your working terms and outlets'business values as we used to know you.
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