Really disappointed.
Ordered a sofa from Dals and it was extremely uncomfortable. Tried to return it straight away and was refused just because the packaging had been opened – even though it’s in perfect condition.
How else are you supposed to try a sofa? We even offered to return it ourselves and they still said no.
This is against consumer law. They also aren’t part of an ombudsman scheme, so there’s no proper route to escalate this which is really concerning.
I’m now working with Citizens Advice and Trading Standards to get this resolved.
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The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day.
Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone. See more
