"UPDATE (Feb 20th): Formal Adjudication Open – Motor Ombudsman Case 00324168The Respondent’s public reply below is a documented misrepresentation of the facts. While they claim my account is 'wildly out of line,' I hold the following date-stamped evidence now with the Adjudicator:THE WRITTEN INDEMNITY: I hold a written email from the Aftersales Manager (S.P.) explicitly promising to 'organise the hire car to be covered without [me] having to pay.' Their claim that they didn't 'instigate' this is factually false [1.1, 1.3, 1.5.5].THE TECHNICAL FAILURE: Dales gave my car a 'Clean Bill of Health' on Feb 2nd. The exact part I warned them about on Jan 21st failed catastrophically 24 hours later. This wasn't a 'scenario,' it was Gross Technical Negligence that put my family at risk on the A30 [1.1, 1.3, 1.6.1].THE BLACKLIST: I am now on a Global DNR Blacklist because Dales failed to honor their B2B payment commitment to Enterprise. I am writing this as a warning to anyone considering Dales (Cornwall). Due to the staggering incompetence of their Aftersales Manager, S.P, I was left driving a corporate hire vehicle UNINSURED for 8 days.Despite this being a Corporate Hire booked via the Dales/Spoticar account, Dales failed to manage the booking or provide any invoicing details. While Sean claimed he was "waiting for figures," he allowed the hire to lapse without notifying me. This is not just a "communication failure"—it is a criminal liability. Dales effectively facilitated me unknowingly committing a road traffic offence on public roads for over a week.The situation escalated to a point of sheer thuggery. Because Dales failed to reconcile their own corporate account, Enterprise viewed the car as "unauthorised." Dales then allowed/directed recovery agents to arrive at my home at 7:00 PM to seize the vehicle. I have autistic children who were deeply distressed by this aggressive "goon-squad" tactic at our front door.To top it off, I am now nationally blacklisted (DNR) by Enterprise because of Dales’ internal chaos.Summary of Dales’ "Service":Criminal Negligence: Left me uninsured on the road for 8 days.Total Incompetence: Failed to manage a corporate booking they initiated.Harassment: Sent recovery agents to a private home at night with children present.Defamation: Caused me to be blacklisted by a national rental agency.I have set a deadline for a formal resolution. If not met, I will be escalating this to The Motor Ombudsman, Spoticar UK, and the FCA regarding the insurance breach. Avoid this dealership at all costs if you value your legal standing and your family’s peace of mind.
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Dales have a great selection of used cars in Newquay. If you need a used car then visit us for quality second hand cars in Cornwall
