Edit- in response to dales Harvey received an email which he replied to stating that the radio still isn’t fixed on 26/9/25 it’s 100% worse have proof from that day until now to! And Andy received and replied basically saying take it up with the finance passing the buck! to a copy of a formal complaint on the 2/10/25. I wouldn’t be putting a formal complaint if it was all ‘fixed’ would I? No follow up since on how the vans going either and in one email I provided Andy with my number so we could discuss the issues no call, he said he’d come out and see me when I collected the small hire van he never and there’s a witness to it, can’t get through to the desk the ignore your call when your number flashes up as we found out while trying to contact when the motor home took the wing mirror off the demo van. Happy to share everything on request with anyone that needs to see it. In Really disappointed in this experience and with dales after buying a car from them in 2017 which was actually really reliable and no issues! This time I needed a van from a reliable ’trusted’ dealership but unfortunately dales don’t seem to be all that anymore! This van is for a small business that doesn’t make a fortune after being let down with private buys Tom knew the situation and in his video of the walk around he states a few bits to do and it’s good to go! Picked the van up on the 3rd June and the problems started as soon as I hit the a30, long story short dales have had 4 attempts at fixing it and this 4th time it’s the worst it’s been so gone down all the right channels now. Left feeling scammed out of thousands but going by other reviews I should have trusted them! Everything’s documented even when I collected the van after the 3rd repair it was recovered for smoke coming out the bonnet and the service manager reassured me the turbo had been tested as this was where the smoke was coming from but when I checked with the girl from reception before driving off again the pipe still wasn’t attached to the turbo the mechanic come out and said it’s because the wrong bolt was on it- been driving like that since I picked it up the service manager was present at the time to same one that said turbo had been checked and tested! Second time I collected I just got in set up the camera and heard a bang under the small canopy there was a grey car parked up and one of the sales guys reversed a customers car in to that one parked under there got out had a look pulled forward and walked off! Didn’t want me collecting the van the forth time either insisted it be dropped here used the excuse of wanting to clean it but like i said I’m not bothered about it being washed they had it 4 weeks to long, to fix the same things as before that’s worse now.Definitely will not be dealing with dales again unfortunately vans still not fixed and in a worse state than it was to start, staff don’t listen to what you report sales manager Andy said he’d test drive it with Harvey I know full well they didn’t as Harvey said the mechanic had. Always got the impression they weren’t telling the truth to, also tell you you’ve been misled by the actual maker which in this case would seem they were telling the truth and dales was cutting more corners. Save your money and spend somewhere that give a hoot about their customers.
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