Response to Dales reply below; That is incorrect and misleading to anyone reading — the vehicle was physically inspected in person by an independent engineer (ACE) appointed by my finance company, and a legal report was produced confirming the dpf issues issues and unsuccessful repairs. ACE & DEKRA are both companies that only produce legal reports after a physical vehicle inspection. Their entire purpose is to send a qualified engineer to assess the vehicle in person, take photos, run diagnostics, and compile a formal written report. The report, which supports everything I have said from the outset, is now on file with all parties. I’m afraid it’s very clear at this point that if you genuinely wanted 100% customer satisfaction, you absolutely had ample opportunity to rectify selling a now-proven defective vehicle long before this was ever escalated. Helping isn’t denying faults, then offering an inspection after the fact — nor is it telling customers to take on personal debt to cover negative equity arising from your own failings.Update - Defective car purchased August last year…After months of being fobbed off and blamed for faults that clearly weren’t my doing, my finance provider commissioned an independent engineer’s report on the Range Rover Evoque that Dales Cornwall sold me.The report confirmed ongoing DPF issues likely present since purchase and directly pointed the matter back to the selling dealer — Dales Cornwall — due to failed repairs.In other words, everything I’d said from day one was true.Dales’ response throughout this process was dismissive, contradictory, and frankly dishonest. They told me I “didn’t drive the car enough” and even suggested I take out a personal loan to cover the negative equity on a vehicle they sold in a defective state.My finance provider are now resolving the issue with me directly. It speaks volumes that it took an independent investigation to uncover what Dales should have acknowledged over a year ago.If you’re thinking of buying from them — please, read the independent reviews carefully and tread very carefully.
Claim your business profile now and gain access to all features and respond to customer reviews.
Dales have a great selection of used cars in Newquay. If you need a used car then visit us for quality second hand cars in Cornwall
